Cookest / Refund and Cancellation Policy
Refund and Cancellation Policy
Last updated 14 September 2026
The short version. If the number we sold you does not get you to that cook, you get your money back. Ask within 7 days.
What you are buying
₹49 reveals one cook's name, phone number and full profile. It is delivered the moment you pay, which is why it cannot be cancelled afterwards in the ordinary way.
When we refund
We refund in full if:
- the phone number is wrong, disconnected, or does not belong to that cook;
- the cook's profile was materially wrong about something you relied on;
- you were charged more than once for the same cook;
- you were charged but the profile never unlocked.
Write to try.catch.aditya@gmail.com within 7 days of the payment, with the payment reference from your receipt. We usually reply within 2 working days.
When we do not refund
- The cook is real and reachable, but turned the work down, or is not free at your timings.
- You did not agree on a rate with the cook, or the rate was higher than you expected.
- You changed your mind after seeing the details.
- You were unhappy with the cooking itself. That arrangement is between you and the cook, and we take no commission on it, so there is nothing for us to return.
If a cook turns out to be consistently unreachable we remove them from the directory, so tell us either way.
How refunds are paid
Back to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show it.
Cancellations
There is no subscription to cancel. ₹49 is charged once per cook and never repeats.